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About Us:

Contemporary Amperex Technology Kentucky LLC (CATK) is a U.S. subsidiary of Contemporary Amperex Technology Co., Limited (CATL), a global leader in the research, development and manufacturing of advanced electric vehicle and energy storage batteries. CATK plays a pivotal role in advancing electric mobility, strengthening energy resilience, fostering innovation, and building strategic partnerships to support market development across the United States.

Our Vision

Strive to be a global premier innovative technology corporation, deliver excellent contribution to green energy resolution for mankind, and provide a platform of pursuing the spiritual and material well-being for employees!

Responsibilities：

1. According to the business needs of the project, assign system tasks to overseas service stations, monitor and manage the service stations to complete after-sales product debugging, maintenance, and other tasks according to the process;

2. Through mastering product theory and practical skills, provide technical guidance to service stations to improve their technical capabilities;

3.Responsible for coordinating human, technical, and other resources to implement the batch rectification tasks issued by the company;

4.Responsible for supervising and guiding the service station's reporting work to ensure the timeliness and accuracy of its reporting;

5.Responsible for the collection and arrangement of customer files on the product market side;

6.Responsible for handling emergency events on the product market side and collecting competitive product information

Requirements：

1. Full-time undergraduate degree or above/chemical/environmental/Electrical/energy-related engineering majors.;

2. Familiar with North American new energy vehicle industry after-sales service standards/Warranty/North American energy storage industry safety operation specifications/North American energy storage industry recycling-related standards and regulations;

3.Fluent English communication ability/customer business negotiation ability/contract writing/reviewing ability/market research ability; Self-starter, team player and be willing to go above and beyond.

4. Worked in a company related to the energy or automotive industry, with experience in customer service;

5.English speaking is a must, Chinese speaking is a plus;

Work Environment & Physical Requirements

  1. Regular, predictable on-site attendance is an essential function of this role.
  2. Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders.
  3. Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required, with or without reasonable accommodation.
  4. Ability to work in varied environments, including offices, industrial, and construction settings.
  5. Willingness to travel to other job sites as business needs require.
  6. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Compensation & Benefits

  1. Competitive salary commensurate with experience and qualifications.
  2. Comprehensive benefits package, including medical, dental, and vision coverage.
  3. 401(k) retirement plan with company match.
  4. Paid time off and company holidays.
  5. Professional development and growth opportunities.

Equal Employment Opportunity

CATK is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Employment Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATK reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATK is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Export Control & Data Security Compliance

This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.