Stewardship Manager

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Conservation International

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Arlington, VA, United States

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30+ days ago

Stewardship Manager

Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.

POSITION SUMMARY

Donors make our vital global conservation work possible, and the Stewardship Manager plays an important role in ensuring donors are informed and proud of the impact they make. The Stewardship Manager helps design, then executes a comprehensive, integrated individual donor stewardship and recognition program to inform, engage and delight our donors. The Stewardship Manager partners with fundraisers to understand donor interests while working with colleagues from around the world to share stories of conservation for people and nature. The stewardship program will increase donor retention, engagement, and loyalty by effectively communicating both gratitude and impact while enhancing the donor experience by ensuring donors see and understand what they’ve helped make possible. This includes managing the day-to-day execution of a comprehensive program that provides the Development team with the systems, processes, measures, workflows, and content to effectively steward individual donors at all levels.

The Development team raises $50M-$100M annually in funds from individuals and foundations and serves as relationship managers for donors of all levels to catalyze the resources needed for Conservation International to harness nature’s ability to mitigate climate change, to bring ocean conservation to scale globally, to demonstrate sustainability for nature and people in priority landscapes and seascapes, and to accelerate innovation in science and finance for conservation.

RESPONSIBILITIES

Design and implement a comprehensive, integrated donor stewardship and recognition program:

  • Work across the Development team to help develop and then manage an annual individual donor stewardship plan, with strategic touchpoints, and in partnership with content development, editing, and design teams.
  • Under the direction of the Senior Director, manage a calendar of donor communications across giving levels, looking for opportunities to leverage content across audiences. This includes managing schedules and processes of customized donor reports, which are a vital part of the donor stewardship journey.
  • Use software program Raiser’s Edge and potentially others to schedule, manage and track donor touchpoints.
  • Build and refine the systems, processes, measures, and policies to ensure the donor stewardship program is effective and efficient.
  • Act as the data analytics lead for stewardship, tracking donor engagement and loyalty measures, and ensuring the program delivers notable ROI, working closely with the Director of Development Systems and Analytics.
  • Work with individual donor and foundation teams to implement and refresh acknowledgment strategies for various audiences.
  • Inventory and review stewardship and donor recognition materials for quality and consistency and to identify and determine how to fill gaps.
  • Manage stewardship outreach to prospects and donors participating in CI-led trips to in-country field programs.
  • Drawing on industry best practices as well as innovative thinking, provide guidance and support to the Annual Giving and Planned Giving teams on donor stewardship and giving-level programs and benefits, ensuring these efforts are integrated into the larger stewardship program.
  • Provide guidance and support to the Foundation Relations team in informal stewardship of foundation donors, to supplement formal reporting and support relationship building.

Pilot new ideas to continually improve donor experience:

  • Work with Individual Giving teams to develop and support a consistent stewardship event strategy in major donor markets for CI.
  • Seek opportunities to customize individual donor journeys.
  • Contribute to the strategy and manage deployment of CI’s major donor communications and stewardship vehicles, including our Annual Report, Impact Report, calendar, and holiday card, supporting Brand + Communications on content development and production of these materials, under the direction of the Senior Director, Donor Experience and Communications.
  • Engage with conservation teams and partners in Brand & Communication to identify the most compelling stories for donors and package those stories for direct or indirect outreach to donors and prospects.
  • Provide ongoing education and training for the Development team and colleagues across CI on best practices in donor relations and stewardship.

Other duties as assigned by supervisor.

WORKING CONDITIONS

  • The position is based in CI’s Arlington, VA, office, where team members work on a hybrid schedule of an average of two days in the office and three days of remote work per week. Work with Development team members dispersed across the United States and field teams across the globe.
  • Some travel is possible for team meetings and events.
  • For the health and safety of our employees, their families, and our community, all US-based Conservation International staff are required to be vaccinated against COVID-19. This mandatory vaccine requirement applies to all staff working remotely, in a hybrid work arrangement, and on-site in CI US offices. Effective January 4, 2022, new hires will be required to provide proof of full vaccination with a government-approved vaccine as a condition for employment. Requests for reasonable accommodations or exceptions related to medical or religious reasons will be considered. Candidates are NOT required to state their COVID-19 vaccine status in their application.

QUALIFICATIONS

Required

  • Bachelor’s degree or up to four years of college-level work.
  • 4-6 years of related experience in fundraising, donor stewardship, or communications with a focus on understanding the needs and motivations of individual donors. Private sector customer and sales engagement experience is also helpful.
  • Ability to communicate the mission and work of CI effectively and persuasively, verbally and in writing, internally and externally, and to use storytelling to convey impact.
  • Experience creating compelling content (pitches and stewardship) for unrestricted, flexible, and restricted funding needs both proactively based on organizational needs and reactively based on donor interest.
  • Superior project management skills are critical for the success of this position as is an ability to juggle multiple projects simultaneously and collaborate across teams and functions.
  • Demonstrated creativity and resourcefulness in solving problems, addressing issues, and identifying improvements and new approaches
  • Excellent interpersonal skills, including the ability to listen, use diplomacy and tact, and build strong relationships with all levels of staff.
  • Ability and experience managing information and activities to accomplish program goals by persuading and influencing others.
  • Commitment to advancing the principles of diversity, equity, and inclusion and working productively and respectfully across various cultural contexts in a complex global organization.
  • Ability to operate effectively and independently when executing a plan.

Preferred

  • Experience with software programs such as Raiser's Edge or a similar fundraising database software package, Adobe InDesign, and proficiency with Microsoft Office 365.

To apply for this position please submit a resume and cover letter.

See all Conservation International Career Opportunities HERE

Conservation International is an Equal Opportunity Employer Minorities/Women/Vets/Disabled