Digital Power Field Service Engineer (FSE)
We are looking for a motivated Digital Power Field Service Engineer (FSE) to join our team and play a key role in delivering high-quality technical solutions and services to our customers.
Main Responsibilities
- Visit customers onsite and provide troubleshooting and service support.
- Provide supervision and commissioning services onsite for customers.
- Provide remote support for technical questions regarding Huawei Smart PV products (C&I, Utility) and Data Center Facility products via the Huawei Customer Management System.
- Register and collect customer support requests.
- Identify issues and propose appropriate solutions.
- Track the progress of customer support requests and ensure timely follow-up.
- Ensure a high level of customer satisfaction by providing high-quality service to customers.
Requirements
- Graduation from a University of Applied Sciences, or higher education specializing in Electrical Engineering, or an apprenticeship in an electrical field.
- Background and interest in electronics, such as inverters and battery storage systems, as well as good IT know-how.
- Own car and willingness to undertake business trips across Switzerland for customer onsite troubleshooting and installer communications.
- Experience in inverter and BESS problem-solving and commissioning is an advantage.
- Strong communication skills in English. German or French is an advantage.
What's on Offer
- Join an international company at the forefront of the clean energy transition.
- Work with innovative technologies in the fast-growing renewable energy sector.
- Receive ongoing technical and professional development.
- Be part of a collaborative and multicultural working environment.
- Enjoy competitive compensation and attractive career development opportunities.