Desktop Support Engineer

Our team is inspired to change the world by making energy greener and more affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. From unassuming beginnings, we have become a leading energy-AI software player at the vanguard of accelerating the global energy transition.

In 2020, ReNew Power, India’s largest renewables developer, acquired Climate Connect Digital (CCD). Following ReNew’s NASDAQ listing in the summer of 2021, Climate Connect Digital has been newly formed as a fully independent subsidiary. With backing from ReNew for an ambitious and visionary new strategy for rapid organic and inorganic growth.

Our mission has technology at its core and involves unlocking value by leveraging information technology and AI/ML across the energy ecosystem. However, the world is still nascent in using such technologies in the energy sector to create massive value for all stakeholders.

How do you fit in

We are seeking a self - driven individual to join our Technology team as a Desktop Support Engineer. You will provide support for users of computers and software systems. You will also provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance and will be responsible to answer on-the-spot queries from users.

Job Responsibilities

• 
  Installation, configuration, and managing Windows 7 up to Windows 10 machines and also Mac OS.
• Drive closure of local IT user calls within the specified SLAs.
• Coordinate with contractors/vendors, monitor the progress of work, and escalate delays, and changes to the manager.
• Review/prepare daily, monthly, and quarterly call analysis reports, call trend reports, and hardware failure reports.
• Coordinate with manager and engineer for any process, management changes or technical support changes.
• Plan and execute maintenance schedules.
• Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests
• Installation, configuration & management of Servers, WiFi routers, and Network devices and mail applications like MS Outlook and Thunderbird.
• Monitoring of servers and network devices to ensure minimal downtime.
• Backups and profile migration for users coordination with vendors for timely resolutions on hardware-related calls.
• User and security access management using Active Directory Services
• Manage centralised Kaspersky Antivirus server, WSUS, WDS, File & Print service

Job Requirements

• 
  Bachelors in Computer Science, Computer Engineering or IT with 2-4 years of relevant experience.
• Basic knowledge of Mac, Linux and Network
• Good communication and multi-task handling skills.
• Basic knowledge of DHCP, DNS, SCCM
• Excellent troubleshooting skills on Windows Desktop OS.
• Attention to detail and capability to work on multiple projects in parallel
• Good knowledge of RAID. Should know how to upgrade firmware and BIOS
• Should have hands-on knowledge with Google Apps (Gmail, Google Docs, etc)

What’s in it for you

• 
  Flexible working hours and leave policy
• Learning and development opportunities
• Medical insurance/Term insurance, gratuity benefits over and above the salaries
• Access to industry and domain thought leaders

At Climate Connect Digital, you can join an established company at the early stages of a significant and well-backed global growth push.

We are building a remote-first organisation ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we’re seeking a similar spirit with the right potential.