IT Desktop Support Analyst
Company Description
CitiPower and Powercor own and operate electricity distribution networks that serve 1.2 million customers across Victoria, providing reliable and affordable energy supplies. The organization plays a key role in enabling the transition to a clean energy future by connecting customers with renewable energy sources and supporting innovations such as solar, batteries, and electric vehicles. With a focus on safety, system security, and network stability, their commitment extends to addressing challenges related to bushfire risks and climate change. The diverse team includes professionals in network strategy, asset management, field operations, IT, and more. Be part of an industry leader pioneering sustainable and innovative energy solutions.
Role Description
We are seeking an IT Desktop Support Analyst to join our team on-site in Melbourne, VIC. This role involves providing technical support to employees, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. Responsibilities include responding to user inquiries, maintaining desktop systems, and collaborating with other IT teams to resolve technical challenges and improve system efficiency. You will also assist with hardware installations and updates, as well as identifying opportunities for continuous improvement in IT processes.
Technical Skills Required
• Strong experience with Windows 10/11 and basic macOS
• Hands-on knowledge of desktop/laptop hardware, printers, and peripherals
• Experience with SCCM / Intune
• Exposure to remote support tools
• Experience with Microsoft 365 (Outlook, Teams, OneDrive)
• Working knowledge of Active Directory (user account management, password resets)
• Basic network troubleshooting (LAN, Wi-Fi, VPN, DNS)
• Familiarity with IT ticketing systems (ServiceNow, Jira, Freshservice)
• Understanding of IT security fundamentals (MFA, antivirus, patching)
Communication & Soft Skills
• Excellent verbal and written communication skills
• Strong customer service mindset
• Ability to explain technical issues to non-technical users
• Good problem-solving and time-management skills
• Ability to work independently and within a team
Qualifications
• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• Relevant certifications such as CompTIA A+, Microsoft Desktop certifications, or ITIL Foundation are highly desirable
• 2–3 years’ experience in Desktop Support / IT Helpdesk (entry-level candidates with certifications encouraged to apply)
• Previous corporate or enterprise IT environment experience
CitiPower and Powercor own and operate electricity distribution networks that serve 1.2 million customers across Victoria, providing reliable and affordable energy supplies. The organization plays a key role in enabling the transition to a clean energy future by connecting customers with renewable energy sources and supporting innovations such as solar, batteries, and electric vehicles. With a focus on safety, system security, and network stability, their commitment extends to addressing challenges related to bushfire risks and climate change. The diverse team includes professionals in network strategy, asset management, field operations, IT, and more. Be part of an industry leader pioneering sustainable and innovative energy solutions.
Role Description
We are seeking an IT Desktop Support Analyst to join our team on-site in Melbourne, VIC. This role involves providing technical support to employees, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. Responsibilities include responding to user inquiries, maintaining desktop systems, and collaborating with other IT teams to resolve technical challenges and improve system efficiency. You will also assist with hardware installations and updates, as well as identifying opportunities for continuous improvement in IT processes.
Technical Skills Required
• Strong experience with Windows 10/11 and basic macOS
• Hands-on knowledge of desktop/laptop hardware, printers, and peripherals
• Experience with SCCM / Intune
• Exposure to remote support tools
• Experience with Microsoft 365 (Outlook, Teams, OneDrive)
• Working knowledge of Active Directory (user account management, password resets)
• Basic network troubleshooting (LAN, Wi-Fi, VPN, DNS)
• Familiarity with IT ticketing systems (ServiceNow, Jira, Freshservice)
• Understanding of IT security fundamentals (MFA, antivirus, patching)
Communication & Soft Skills
• Excellent verbal and written communication skills
• Strong customer service mindset
• Ability to explain technical issues to non-technical users
• Good problem-solving and time-management skills
• Ability to work independently and within a team
Qualifications
• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• Relevant certifications such as CompTIA A+, Microsoft Desktop certifications, or ITIL Foundation are highly desirable
• 2–3 years’ experience in Desktop Support / IT Helpdesk (entry-level candidates with certifications encouraged to apply)
• Previous corporate or enterprise IT environment experience