Customer Onboarding Executive (Field role)

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Circolife

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Mumbai, India

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Company Description

CircoLife is a climate tech start-up in India offering smart, energy-efficient air conditioners on a subscription-based "Cooling-as-a-Service" model. Our 5-star ACs incorporate advanced technologies such as intelligent systems for optimized performance, predictive maintenance, and energy analytics. Customers benefit from a fixed monthly subscription, which includes electricity bill management, no-cost maintenance, and spare parts. At CircoLife, our vision is to build a fully circular and sustainable cooling solution, catering to both B2C and B2B clients, with a focus on small businesses that form the backbone of the Indian economy.


Role Description

We are seeking a Customer Onboarding Executive for a full-time, on-site position based in Mumbai. This individual will be responsible for guiding customers through the onboarding process, ensuring a smooth and hassle-free experience. Daily responsibilities include addressing customer queries, assisting with service setup, providing guidance on product usage, and fostering long-term customer relationships. The role also involves resolving potential issues promptly and ensuring overall customer satisfaction.


Qualifications

  • Strong customer-focused skills, including Customer Satisfaction, Customer Service, and Customer Support
  • Excellent Communication skills to effectively engage with clients and address their needs
  • Analytical Skills to identify and address potential issues or process improvements
  • Ability to work independently and collaborate with a team to achieve customer success
  • Experience in a field role or customer onboarding is preferred
  • Educational background in business, communications, or a related field is a plus
  • Familiarity with subscription-based service models or climate tech is advantageous


Responsibilities

  • Visit assigned customer locations as per the scheduled tasks and ensure timely service delivery.
  • Assist customers with downloading, registering, and setting up the mobile application.
  • Provide a clear and concise demonstration of the application, including all key features and daily usage.
  • Ensure customers are comfortable using the application independently before completing the visit.
  • Act as a professional representative of the company during all customer interactions.
  • Maintain records of completed visits, customer feedback, and any technical or usability concerns.
  • Report issues and feedback to the relevant internal teams for continuous improvement.
  • Carry out any additional responsibilities assigned by the reporting manager. 


Requirements

  • Possession of a valid driver’s license and access to a personal motorcycle is mandatory.
  • Strong interpersonal skills with fluency in English and Hindi (both preferred).
  • Open to frequent travel across multiple customer locations as per business requirements.
  • Comfortable working in a fast-paced, dynamic startup environment with tight timelines and evolving priorities. 


Salary: 1.5 to 3.5 lacs PA