Senior Director, Technology Operations
About CGC
CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America.
We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment.
Over the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together.
A Career at CGC
A career at the CGC is grounded in impact. Our six core values guide how we invest and how we work together.
Innovation drives creative solutions and continuous improvement.
Mission-Driven Focus keeps long-term impact at the center of every decision.
Partnership shapes how we mobilize capital and build trust-based relationships.
Accountability defines our stewardship and commitment to results.
Collaboration strengthens cross-functional teamwork and shared responsibility.
Transparency ensures open communication and integrity in how we operate.
Our culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose.
Job Summary
Under the supervision of the Vice President of Information Technology, the Senior Director, Technology Operations is responsible for leading CGC’s day-to-day enterprise technology operations and digital infrastructure. This role provides accountable internal ownership for core IT services, end-user computing, identity and access administration, collaboration platforms, workplace technology, operational resilience, and technology vendor management.
The Senior Director serves as the primary leader for operational stability, service delivery, and execution discipline across CGC’s hybrid workforce. The role is both strategic and hands-on, with responsibility for ensuring reliable technology operations while directly engaging in technical administration, troubleshooting, implementation, and escalation where needed. This includes ownership of endpoint lifecycle management, onboarding and offboarding, service desk operations, patching and compliance, workplace technology, and the operational support processes required for dependable day-to-day business operations.
The Senior Director will help build and mature the Technology Operations function, including processes, tooling, automation, documentation, service standards, operational controls, and the development of technical staff. The role is expected to remain close to the work while establishing the discipline, repeatability, and scalable practices needed to support CGC’s continued growth.
The Senior Director also supports the operational reliability of public-facing digital platforms and enterprise systems, including access administration, release coordination, vendor support, routine platform operations, user readiness, and post-launch operational stability.
Success in this role requires a proactive, technically credible leader who can operate effectively in a growing and evolving organization, bring structure to developing processes, manage competing priorities, and execute with sound judgment and appropriate independence. The role is expected to identify opportunities to responsibly leverage automation, integrations, AI tools, and emerging technologies to improve service delivery, operational efficiency, controls, and user experience.
Key Responsibilities
Operational Leadership
CGC is an Equal Opportunity Employer committed to building an inclusive workplace and advancing equitable economic and environmental outcomes nationwide.
We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America.
We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment.
Over the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together.
A Career at CGC
A career at the CGC is grounded in impact. Our six core values guide how we invest and how we work together.
Innovation drives creative solutions and continuous improvement.
Mission-Driven Focus keeps long-term impact at the center of every decision.
Partnership shapes how we mobilize capital and build trust-based relationships.
Accountability defines our stewardship and commitment to results.
Collaboration strengthens cross-functional teamwork and shared responsibility.
Transparency ensures open communication and integrity in how we operate.
Our culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose.
Job Summary
Under the supervision of the Vice President of Information Technology, the Senior Director, Technology Operations is responsible for leading CGC’s day-to-day enterprise technology operations and digital infrastructure. This role provides accountable internal ownership for core IT services, end-user computing, identity and access administration, collaboration platforms, workplace technology, operational resilience, and technology vendor management.
The Senior Director serves as the primary leader for operational stability, service delivery, and execution discipline across CGC’s hybrid workforce. The role is both strategic and hands-on, with responsibility for ensuring reliable technology operations while directly engaging in technical administration, troubleshooting, implementation, and escalation where needed. This includes ownership of endpoint lifecycle management, onboarding and offboarding, service desk operations, patching and compliance, workplace technology, and the operational support processes required for dependable day-to-day business operations.
The Senior Director will help build and mature the Technology Operations function, including processes, tooling, automation, documentation, service standards, operational controls, and the development of technical staff. The role is expected to remain close to the work while establishing the discipline, repeatability, and scalable practices needed to support CGC’s continued growth.
The Senior Director also supports the operational reliability of public-facing digital platforms and enterprise systems, including access administration, release coordination, vendor support, routine platform operations, user readiness, and post-launch operational stability.
Success in this role requires a proactive, technically credible leader who can operate effectively in a growing and evolving organization, bring structure to developing processes, manage competing priorities, and execute with sound judgment and appropriate independence. The role is expected to identify opportunities to responsibly leverage automation, integrations, AI tools, and emerging technologies to improve service delivery, operational efficiency, controls, and user experience.
Key Responsibilities
Operational Leadership
- Lead daily enterprise IT operations, ensuring stable, secure, and responsive delivery of technology services across the organization.
- Set and lead CGC's technology service-management model, including service desk operations, escalation management, service levels, metrics, user experience, and continuous improvement.
- Own the enterprise endpoint lifecycle and associated standards, including provisioning, deployment, patching, compliance, inventory, and decommissioning.
- Own the operational performance, administration model, and continuous optimization of enterprise productivity, identity, collaboration, and cloud platforms.
- Own technology onboarding and offboarding, ensuring timely provisioning, appropriate access, device readiness, and secure transitions.
- Own operational administration of workplace technology, including conference room systems, office connectivity coordination, and hybrid workforce support.
- Lead day-to-day operational vendor management for managed IT services, infrastructure partners, endpoint support, workplace technology, and service delivery providers, ensuring responsiveness, escalation follow-through, and service quality.
- Own network infrastructure and audiovisual systems across CGC office locations, including design, implementation, lifecycle management, connectivity, access control, and conferencing systems.
- Lead day-to-day operational reliability of digital platforms, including access administration, vendor ticket coordination, DNS support coordination, routine updates, and issue escalation.
- Develop and maintain operational documentation, standards, SOPs, inventories, support procedures, and knowledge base content in Confluence or successor platforms.
- Monitor system health, service trends, recurring issues, and user experience metrics; identify and implement corrective actions and process improvements.
- Provide operational support for enterprise system and infrastructure implementations, including user readiness, access setup, support procedures, documentation, and post-launch operational stability.
- Operate with a high degree of ownership and judgment, independently resolving issues where appropriate and escalating risks or decisions when needed.
- Own annual operating budget planning and develop the technology operations and infrastructure roadmap in alignment with the enterprise technology strategy.
- Lead vendor selection and contract negotiation for infrastructure and operational platforms, providing technical evaluation and risk assessment.
- Own the organization's AI and automation strategy for IT operations, identifying, recommending, and implementing tools that improve efficiency, service quality, and internal controls.
- Represent IT operations in cross-functional and leadership discussions involving technology dependencies, risk, or resourcing.
- Provide the VP of Information Technology and senior leadership with clear visibility into technology operational performance, material risks, service health, capacity, vendor performance, and emerging needs.
- Serve as the senior operational escalation point for significant technology incidents, coordinating response, communications, remediation, and lessons learned.
- Own business continuity and operational resilience planning for technology operations, in coordination with the VP of Information Technology.
- Design and mature the Technology Operations operating model, including organizational structure, staffing, sourcing strategy, service ownership, performance standards, and escalation models as CGC scales.
- Directly manage technology operations staff, providing day-to-day oversight, workload prioritization, coaching, and performance management.
- Establish performance expectations, workflows, and development plans for operations staff.
- Perform other duties as assigned in support of CGC's mission and operational needs
- Master’s degree and 8+ years of experience, including 4+ years of management experience leading teams or major functional areas.
- 8+ years of progressive technology experience, including 4+ years leading IT operations, infrastructure, service delivery, or comparable enterprise technology functions.
- Demonstrated experience owning budgets, managing strategic vendors, leading staff or outsourced teams, and independently advising senior business leaders.
- Demonstrated experience administering enterprise productivity, identity and access, endpoint management, collaboration, and modern SaaS platforms.
- Demonstrated ability to remain hands-on in complex technology environments, including technical troubleshooting, administration, implementation, and escalation support.
- Experience leading technology service delivery, operational escalations, vendor performance, and continuous improvement.
- Strong understanding of endpoint security, patching, lifecycle management, identity controls, and operational risk.
- Demonstrated experience using automation, scripting, or workflow tools to improve technology operations, service delivery, or internal controls.
- Proven ability to execute effectively in growth-stage or evolving environments with shifting priorities, competing demands, and limited oversight.
- Demonstrated leadership capability, sound judgment, and ability to independently prioritize work.
- Strong written and verbal communication skills with the ability to work across technical and non-technical stakeholders.
- Demonstrated digital fluency and ability to quickly learn emerging technologies.
- Experience supporting technology within financial services, nonprofit, startup, federally funded, or regulated environments.
- Experience with Jira, Confluence, Intune, Entra ID, Exchange, Salesforce, PowerBI, Box, Zoom, Webflow, or comparable enterprise platforms.
- Familiarity with website platform administration and vendor-led digital environments.
- Experience building or maturing internal IT operations functions.
- Familiarity with AI productivity tools, automation platforms, and emerging agentic workflow concepts.
- Professional certifications such as ITIL, Microsoft, CompTIA, PMP, or related credentials.
- The salary range for this role is $230,816.00 - $278,129.00. Final compensation will be determined based on experience, skills, and overall qualifications.
- The Senior Director will be eligible for an annual bonus based on job and organizational performance.
- CGC offers a competitive benefits package, including health, dental, and vision insurance, retirement benefits, paid time off, professional development opportunities, and a flexible hybrid work environment.
CGC is an Equal Opportunity Employer committed to building an inclusive workplace and advancing equitable economic and environmental outcomes nationwide.
We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.