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? Customer Success & Growth Manager


I’m working with a fast-growing climate tech startup accelerating the renewable energy transition. They’re hiring their first Customer Success & Growth Manager, offering full ownership of the customer experience and the opportunity to build this function from the ground up.


? What You’ll Do

  • Take end-to-end ownership of customer relationships across the full lifecycle
  • Act as the main point of contact for customers, managing support and incoming enquiries
  • Lead onboarding, update and feedback calls, including product demos
  • Collect, analyse and drive customer feedback into product and business improvements
  • Build and maintain a scalable product knowledge hub (FAQs, tutorials, videos)
  • Develop processes and tools to automate and improve customer care
  • Support growth and marketing activities such as blog content, LinkedIn, webinars and events


? What You’ll Bring

  • 5+ years’ experience in Customer Success, Account Management, Sales or Product (ideally SaaS or startup)
  • Comfortable being a first hire and shaping processes from scratch
  • Strong customer focus with a hands-on, proactive mindset
  • Experience with CRM and marketing tools (e.g. HubSpot, Jira)
  • Interest in climate tech / energy
  • C1/ C2 German Required


? What’s on Offer

  • A meaningful mission supporting the energy transition
  • Competitive salary based on experience
  • High-ownership role with real impact and visibility
  • Flexible working (remote or Berlin-based)
  • 30 days holiday and regular team events


? Inclusive hiring: Applications from all backgrounds and experiences are encouraged.


If you’re excited about the role but don’t meet every requirement, we still want to hear from you.