Field Service Technician - Charging Infrastructure

We are working with a growing technology company specialising in residential and commercial charging infrastructure, who are looking for a Field Service Technician to join their team.

This is a hands-on technical role supporting the hardware, software, connectivity and backend systems associated with installed charging equipment.

The Role:

You will be responsible for diagnosing and resolving technical issues, both remotely and on-site, working closely with customers, engineers, suppliers and internal teams.

Key Responsibilities:

• Provide 1st and 2nd level technical support for charging equipment and associated software platforms.
• Diagnose and troubleshoot hardware, software, connectivity and user-access issues.
• Attend customer and project sites to investigate and repair faulty equipment.
• Guide customers through remote troubleshooting and corrective procedures.
• Manage technical tickets from initial diagnosis through to resolution, working within agreed SLAs and KPIs.
• Escalate complex issues to engineering, product, suppliers or field service teams where required.
• Manage supplier tickets and RMAs through to completion.
• Monitor backend systems and live networks for performance, connectivity and alerts.
• Set up and support electrical equipment following installation and commissioning.
• Maintain accurate records of technical issues, repairs and resolutions.
• Support customer onboarding and provide basic product training.
• Manage equipment stock and assist with regular stock checks.

Required:

• 5+ years' experience in technical support, field service, electrical equipment or a similar technical environment.
• Strong troubleshooting and diagnostic skills across both hardware and software.
• Good understanding of electrical systems and networking fundamentals.
• Experience working with ticketing systems such as Salesforce, Freshdesk, Zoho or HubSpot.
• Strong customer service and communication skills.
• A proactive, hands-on approach with the ability to take ownership of issues from start to finish.
• Experience with IoT, connected devices, telecoms, energy technology or charging infrastructure is desirable.
• Proficiency in Microsoft 365, including Outlook, Word and Excel, with strong general PC and IT skills.
• Knowledge of OCPP, cloud platforms, APIs or IoT protocols would be advantageous.
• Full clean driving licence and willingness to travel to customer/project sites.

If you have a strong technical background and enjoy diagnosing problems, working hands-on with equipment and finding solutions for customers, we'd love to hear from you.