Field Service Engineer_ Passenger Car

About BYD Germany GmbH:

Company Website: https://bydauto.de/uber-uns

Our aim to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

About this role:

The Field Service Engineer will provide all-round after-sales support to our customers together with our service providers in the Germany. Maintain good relationship and reputation with customers, operators and service providers. Work with R&D, QA and production teams to improve products.

Key Objectives and Responsibilities

Technical support

• Undertake and assist with aftersales operational issues (e.g. technical diagnosis, repairs and maintenance);

• Provide feedback on technical documentation (e.g. Manuals, diagnostic diagrams etc.);

• Take lead on delivering technical solutions for highly concerned topics;

• Help the service provider to implement technical upgrades and service campaign;

• Create Service reports in the BYD management system, help to improve the products together with R&D, QA teams.

Service team management

• Coordinate all the diagnostic tools;

• Collaborate and lead the service team from our service providers to deliver excellent service quality and capacity to our customers.

Customer relationship

• Develop and maintain the customer relationships;

• Assist BYD Aftersales management team during operational meetings with & customers;
• Handle customer’s demands and complaints.

Required skills, qualifications and experience

• You recognize yourself as passionate about new electric vehicles technology and the sustainable industry, and have the ability to work in a dynamic, international and multicultural environment.

• You have solid mechanical and electrical systems knowledge;

• You speak English with business fluent and you speak German as good as a native speaker;

• You have excellent communication skills and solutions-oriented mindset;

• You are a team player, also able to solve problems independently; You are a doer who doesn’t mind hands-on approach;

• You have Category B passenger car driver license;

• You have the willingness to travel on a frequent basis within Germany up to 50% of the time if requested;

• Relevant work experience with aftersales service of passenger cards will be a plus.

What does BYD Germany offer

Varieties of Department & company teambuilding events

• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
• Flexible working: flexible working hours & home office
• Attractive compensation package: Competitive salary with fixed and variable component
• Unique corporate culture: a pleasant, very cooperative working atmosphere with short decision-making process.