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Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests, as well as collection daily Service Reports for warranty purposes.

Job Function:

  • Under general supervision of the Customer Service Manager or Supervisor, the Parts Associate will process all Parts Request Forms submitted by Customer Service Staff and customers.
  • Provide support in inventory management and stock replenishment
  • Collaborate with the warranty and warehouse teams.
  • Track all parts ordered for their assigned customer and customers and/or technicians updated.
  • Assist Customer with parts availability and pricing.
  • Maintain and track all orders on an organized manner, maintain proper documentation
  • Provide daily status reporting to Customer Service Manager/Supervisor.


  • Experience in Customer Service and/or Automotive Parts
  • Ideal candidates will have a minimum of two years’ experience.
  • Frequent standing and walking for long periods of time.
  • Excellent communication and interpersonal skills
    Communicate effectively in person or by telephone.
  • Experienced with basic computer programs MS Office (Word, Excel, Power Point)
  • Willing to constantly improve and learn new processes
  • Must enjoy and thrive on a fast pace environment
  • Presents information to small and large groups
  • Ability to work directly with Customer’s and possibly in the Customer’s environment. Weekends, nights and long hours may occur.
  • License: Must possess a valid driver’s license in home state and reliable transportation.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.