BYD is seeking a hardworking Parts Manger for Customer Service Department to manage daily operations on parts sales, warehouse management, and warranty claims. Provide the highest level of customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes.
A global technology powerhouse, BYD is the world's largest manufacturer of electric vehicles, and lithium iron phosphate batteries. BYD stands for "Build Your Dreams", and our founder is passionate about a bold vision to free the world from fossil fuel dependence and leave a cleaner environment for future generations. With a start-up mentality in the North American market, ours is a dynamic workplace with immense opportunity for growth and advancement. JOB DESCRIPTION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be responsible for supplying replacement parts to bus & truck customers and BYD Service Centers.
Maintain stock at a level that enables Field Service Department and Customers to complete their work without delay. Also avoid the costs of carrying excessive inventory.
Maintain accurate records of parts replaced under warranty and details of faulty parts.
Ensure parts orders were filled and delivered accurately and efficiently.
Coordinate with the Field Service Manager and Technicians to ensure timely turnaround of Customer vehicles.
Identify and resolve all issues in parts department and ensure achievement of all short- and long-term objectives.
Maintain all warranty claims and assist in all changes and coordinate with vendors for all shipping delays to ensure compliance to time.
Follow up all purchase orders and resolve any discrepancy for all purchase orders.
Handle customer complaints professionally, efficiently, quickly, and thoroughly to portray the company in a positive, caring manner.
Strong communication skills, critical thinking, and a customer service orientation.
Extensive experience in the auto, bus, or heavy-duty truck industry.
Excellent product knowledge.
Good administrative skills and inventory management.
Good sales skills.
Results-orientated and able to work in different environmental conditions.
Proficiency in MS Office (Outlook, Word, Excel).
No travel is expected for this position.
REQUIRED EDUCATION AND EXPERIENCE
High school diploma, or general education degree (GED).