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About the role:

We are currently looking for an IT Support Technician to join our team based in BYD UK Office, Hounslow, London area. The role is responsible for the implementation and maintenance of the IT infrastructure of the BYD UK Auto business, and providing and maintaining system support services & administration for the groups' computer infrastructure and various software & systems.

Tasks & Typical duties/responsibilities may include, but are not limited to, the following:

  • Cooperating with the HQ IT team to carry out the planning, implementation, upgrading, optimization and transformation of the IT network/server/infrastructure;
  • Diagnosing and troubleshooting software and hardware issues;
  • Management of the IT inventory, including hardware items as well as software licenses and warranties;
  • Cooperating with the HQ IT team to implement network security;
  • Efficiently and effectively responding to requests for IT support and providing solutions by cooperating with the HQ IT team.
  • Serving as the first point of contact for IT support within the organization;
  • Preparing computers/laptops and other IT equipment for employees, and managing computers and other IT office equipment;
  • Other related activities and contingent assignments.

Skills and requirements

  • Bachelor`s degree in computer science or IT-related majors.
  • Preferably 2 years of IT/network-related work experience.
  • Cisco CCNA, Cisco CCNP or ITIL certifications are advantageous.
  • Fluent English language skills.
  • Chinese speaking is beneficial.
  • Excellent communication and organization skills.
  • Independent problem-solving and decision-making skills.
  • Eligible to work in the UK.


  • Performance and experience-based competitive remuneration
  • Scottish Widow workplace pension
  • 25 days paid holidays + public holidays
  • Department & company wide teambuilding events.
  • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

Job Types: Full-time, Fixed term contract
Contract length: 12-24 months

Salary: £28,000.00-£32,000.00 per year


  • Company events
  • Company pension
  • On-site parking
  • Sick pay


  • Monday to Friday

Application question(s):

  • What is your notice period?
  • What are your gross salary expectations per year?


  • IT support: 3 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person