Asst Manger/Dy Manager- After Sales

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Roles & Responsibilities:
Head - customer relations - National role
Responsibilities -
Handling dealer queries and complaints on DMS issues faced and resolve within SLA timelines
Work closely with DMS supplier in running the DMS without any trouble at BYD india and BYD dealership
Actively involve in traning with supplier and ensure all persons using DMS are sufficiently tranined
Actively liason with dealers to add new role holder and remove left roles holders to keep DMS upto date
Train internal BYD India team new and old ensure they are able to pick up reporting for the areas
The role will be for sales and aftersales, parts, factory account team so constantly engae with them for any modification /support needed and take it up supplier and implement in given timelines
Should also BYD India IT team in case of their requirement needs additional resourse in critical times

Best in Industry
5-10 Years
Industry Preferred:
Costing Knowledge and Commerce Background Preferred
Graduate and above

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