Customer support and sales
Bhoomi India Agtech Pvt Ltd is dedicated to promoting conscious farming and organic food for holistic well-being. Focused on reversing soil damage and combating climate change, the company emphasizes nutrition-led, ethical, and sustainable farming practices. Bhoomi’s mission is to deliver authentic, source-traced, and environmentally conscious organic food that promotes health, immunity, and overall well-being. By fostering deep connections between consumers and farmers, Bhoomi works towards protecting the environment and ensuring a better future for generations to come.
This is a full-time, on-site Customer Support and Sales role located in Bengaluru. The role involves managing customer inquiries, resolving issues, and ensuring customer satisfaction while demonstrating exceptional interpersonal skills. Responsibilities include providing technical support, analyzing customer feedback to identify areas for improvement, and assisting with sales support to establish strong connections with customers and build long-term relationships.
- Proficiency in Customer Support and ensuring high Customer Satisfaction through effective issue resolution.
- Strong Interpersonal Skills, including the ability to communicate clearly and build rapport with customers.
- Experience in providing Technical Support and resolving product or service-related challenges effectively.
- Demonstrated Analytical Skills to assess customer needs and improve overall service delivery.
- Adaptability and a proactive approach to problem-solving in a customer-facing role.
- Proficiency in relevant CRM tools and technologies is a plus.
- Prior experience in customer support or sales, preferably in the agriculture, food, or sustainability sector.