Customer Service Representative
Job Description
Are you a natural communicator who thrives in a fast-paced, team-oriented environment? Do you love staying organized, working with others, and finding solutions that make a difference? At Beacon Recycling, we’re offering more than just a job – we’re offering a career where your skills are valued, your efforts are rewarded, and your growth is celebrated.
About Us:
Beacon Recycling has been a trusted leader in the recycling industry since 1999. We’re a family-owned company that values teamwork, adaptability, and a commitment to sustainability. Our supportive culture is built on recognition, collaboration, and opportunities for advancement.
What You'll Do:
- Be the go-to contact for customers, managing inquiries about scheduling, deliveries, and dispatch needs.
- Coordinate fleet dispatch operations with precision and efficiency.
- Thrive in a fast-paced setting that demands self-motivation, collaboration, multitasking, and a strong sense of urgency.
- Build lasting relationships with customers and internal teams in a dynamic, ever-changing environment.
- Keep everything running smoothly with your organizational skills and attention to detail.
- Contribute to our mission of safety, sustainability, and exceptional service.
What's In It for You?
- Competitive base salary + performance bonuses that reward your hard work.
- Opportunities for growth and recognition for your achievements - be the star of the team!
- A collaborative group environment where your ideas matter and change is embraced.
- A clear path for career growth in an industry that's making an impact on the planet.
If you're ready to join a company where your optimism, organization, and teamwork can shine, we want to hear from you!
Take the next step in your career with Beacon Recycling - where every day brings new opportunities to grow and succeed!
Requirements:Education
- High School Diploma or equivalent required
- Bachelor’s degree preferred: Business, Supply Chain Management, or a related field
Work Experience
- 3+ years of experience in customer service and/or bachelor's degree
Skills and Knowledge
- Excellent communication, customer service, and relationship building skills
- Strong computer skills
- Ability to work under pressure
- Ability to work independently and take initiative to handle multiple tasks while staying organized
- Ability to proactively ensure adherence to local, state and federal guidelines.
WORKING CONDITIONS
Work is performed on-site in a fast-paced, team-oriented, office and warehouse environment at our Muskegon facility.
Our core values:
1. Family
2. Integrity and Transparency
3. Customer Focus
4. Work Ethic
5. Faith
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Established in 1999, Beacon Recycling has grown from a small, local operation into a trusted leader in the recycling industry. With decades of experience, we have expanded our services to handle a wide range of recyclable materials. Our growth has been driven by a dedication to customer service, outstanding work ethic, complete operational transparency and a mission to create longstanding partnerships with our customers.