Pakistan Service Manager

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ATMOCE MEA

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Lahore, Pakistan

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About the Role

We are seeking a technically strong and customer‑focused Service Manager to lead after‑sales support, technical troubleshooting, and service operations for our solar energy business in Pakistan. This role is critical to ensuring high customer satisfaction, supporting distributor partners, and enabling the rapid scaling of our residential and C&I solar solutions in the market.

Key Responsibilities

  • Lead after‑sales service operations in Pakistan, including warranty management, technical support, and on‑site service coordination.
  • Act as the primary technical point of contact for distributor partners, providing product training, installation guidance, and troubleshooting assistance.
  • Develop and manage a local service network (sub‑dealers, technicians, and third‑party service providers) to ensure timely and cost‑effective support.
  • Collaborate closely with the Sales Manager and Account Managers to resolve technical issues that impact deal closure or project commissioning.
  • Monitor service KPIs (response time, first‑time fix rate, customer satisfaction) and implement continuous improvement plans.
  • Coordinate with HQ engineering and logistics teams on spare parts planning, RMA processes, and product feedback loops.
  • Support the establishment of a local entity/office in Dubai/Pakistan, ensuring service operations comply with local regulations.

Requirements

  • Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical field.
  • Minimum 4–6 years of experience in solar PV service/technical support, preferably in Pakistan or South Asia.
  • Proven experience working with distributors, EPCs, or installers in the solar industry (residential and/or C&I).
  • Strong understanding of solar inverters, battery storage systems, and balance‑of‑system components.
  • Excellent communication skills in English; Urdu and/or regional languages are highly desirable.
  • Ability to travel frequently within Pakistan and occasionally to the MEA region.
  • Self‑motivated, adaptable, and comfortable working in a fast‑paced, high‑growth environment.