Inside Sales Operations Representative

Be part of the Energy Revolution

Aptos Solar Technology is a leading distributor of PV solar components for residential and commercial segments in the US, recently expanding its presence in Asia and South America.

Position Overview

We are currently seeking a Inside Sales Operations Representative to process incoming purchase orders, oversee the order fulfillment process, create weekly sales reports, and support the outside sales team. Reporting directly to the Sales Manager, this role will provide data tracking analytics to offer clear visibility to the sales team on real-time order status.

Responsibilities include but are not limited to:

Order Processing and Management:

- Manage customers’ onboarding process and organize customer files.

- Create customer order acknowledgements and quotes.

- Receive, review, and process incoming purchase orders.

- Create and manage product release orders to ensure excellent customer service and customer experience.

- Troubleshoot issues with customer orders and accounts.

- Customer invoicing

Customer Relationship Management:

- Maintain up to date customer and order information, manage customer onboarding information

- Receive and process all incoming calls.

- Professional engagement directly with customers.

- Greeting visitors in the front lobby

Reporting

- Provide customers with updates on order status as needed.

- Working with Logistics department to conduct weekly inventory checks and issue allocation reports to provide regular updates to the sales team.

- Monitor sales performance through sales tracking

- Support sales manager in tracking sales revenues and related reports.

Qualifications & Skills

· Prior experience in sales support role

· Proficiency in QuickBooks Enterprise, Microsoft Word, Excel, PowerPoint, and Outlook.

· Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

· Previous experience using CRM software (such as HubSpot)

· Strong written and interpersonal skills.

· Problem solving and critical/creative thinking skills are necessary.

· Dynamic energized team player to keep up in a fast-paced environment.