Customer Success Lead

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Apollo

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Urla, Turkey

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Apollo as a Customer Success Lead, you won’t just "explain the product"—you’ll act as a strategic consultant and problem solver for our most important partners. We are looking for someone with a proven track record in managing high-stakes enterprise relationships and a genuine passion for climate tech.


The Mission

  • Strategic Ownership: Manage a high-value portfolio of enterprise customers, becoming their primary strategic partner and C-level advocate.
  • Problem Solving over Product Training: Translate Apollo’s complex data capabilities into tangible business value. You don't just walk through features; you solve business workflows.
  • Retention & Expansion: Proactively identify churn risks and uncover upsell opportunities by staying deeply aligned with your customers' evolving goals.
  • Voice of the Customer: Bridge the gap between our users and our Product/Engineering teams to ensure our roadmap reflects real-world needs.


What We’re Looking For

  • 5+ Years of Experience: Proven track record in Enterprise B2B SaaS Customer Success or Account Management.
  • Elite Communication: Smooth, C1+ level English (Native-level fluency). You must be as comfortable with technical data as you are with conversational networking.
  • The "Consultant" Mindset: You act as a partner to the customer’s business, not a support agent.
  • Startup Agility: You thrive in fast-paced environments where you help build the playbooks, not just follow them.
  • Nice to Have: Experience in Data Platforms, Analytics, Energy, or Climate Tech.


Why Apollo?

  • Impact: Work on meaningful solutions for the global energy transition.
  • Growth: Help shape the Customer Success function of a fast-growing company from the ground up.