IT Support Associate

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Apex Clean Energy

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Charlottesville, VA, United States

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20 days ago

Company Description


Apex Clean Energy was founded with a singular focus: to accelerate the shift to clean energy. Through origination, construction, and operation of utility-scale wind, solar, and storage facilities, distributed energy resources, and green fuel technologies, Apex is expanding the renewable frontier across North America. Our mission-driven team of almost 400 professionals uses a data-focused approach and an unrivaled portfolio of projects to create solutions for the world’s most innovative and forward-thinking customers. For more information about how Apex is building the energy company of the future, visit apexcleanenergy.com.

Apex strives to excel in every phase of project realization, from origination and financing to construction and asset management. Our mission-driven team seeks determined, resolute individuals who strive to innovate and go above the call of duty, and who will relentlessly do their part to help accelerate the shift to America’s clean energy future.


Job Description


We’re seeking a Support Associate to join our IT team, focusing on effective technical solutions through dynamic customer service. This role is responsible for supporting our growing organization’s technology needs.

The Support Associate serves as diagnostician and solution provider for technology solutions. They are responsible for providing technical expertise in diagnostics, troubleshooting, and incorporating industry best practices into daily activities.

Our ideal candidate is an action-oriented, hard-working team player who can jump in and support staff from a variety of angles. This position requires excellent communication and writing skills as well as the ability to balance priorities and shift focus on the go. A passion for renewable energy is a must!


Qualifications


Your primary responsibilities as a Support Associate include:

  • Manage Helpdesk tickets in a timely manner
  • Respond to employee technology issues in person and by phone, email, video conferencing, and computer chat
  • Provide technical support to the organization with hardware, software, cloud apps, and network systems
  • Document customer interactions through communication that took place during solution of ticket or user problem
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to tier 2 professionals as needed
  • Install, make changes, and repair computer hardware and software
  • Follow-up with employees to ensure issues are resolved in a timely manner

Success Profile

To succeed as a Support Associate at Apex Clean Energy, you’ll need to excel within the following criteria:

  • Excellent critical thinking, communication skills, and troubleshooting mentality
  • Proficiency with Microsoft operating systems (Windows 10, 11, Server 2012R2+) and Office suite (Outlook / Word / Excel / PowerPoint / OneNote)
  • Ability to diagnose and resolve computer technical issues
  • Proficiency with mobile operating systems (iOS, iPadOS, Android)
  • Effective documentation skills to maintain detailed ticket information and creation of reference material that guides peers through processes
  • A+ / Network+ / other similar IT professional certifications
  • Demonstrated interest/passion for renewable energy required

Additional Information


What Apex Can Offer You

  • A mission-driven, energetic environment
  • Collaborative and driven professional workforce committed to supporting your ideas and feedback and accelerating your potential
  • Ongoing support and guidance such as on-the-job learning, hands-on experience, and mentorship
  • Training, strategies, and tools to support your personal and professional growth
  • Team atmosphere of diverse professionals committed to making an impact as an organization
  • Opportunities to volunteer and give back to our local communities
  • Exceptional benefits such as medical and dental; 401(k) with corporate match
  • Base and bonus commensurate with experience
  • Responsible Paid Time Off plus standard company holidays
  • Benefits Offered: comprehensive high-deductible health plans, dental and vision insurance plans, short-term and long-term disability, group life insurance, 401(k) corporate matching, flexible spending arrangements, company paid parking and cell phone, fitness and wellness corporate discounts

Apex Clean Energy, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.