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About Alumo Energy

Alumo Energy is a leading provider of sustainable solar energy solutions. We are looking for a motivated Call Centre Team Lead to oversee our sales support operations, drive team performance, and ensure smooth sales administration.

Role Summary

The Sales Support Team Lead manages and coordinates the Call Centre team, ensuring efficient CRM administration, call quality, commission processing, and operational support. This role requires a detail-oriented leader with strong organisational skills and a passion for operational excellence.

Key Responsibilities

  • Team Leadership: Lead daily team huddles, drive KPIs and OKRs, and coordinate sales training for agents and new hires.
  • Drive team accountability, continuous improvement initiatives and process optimisation.
  • Plan, Organise, Lead and Control the Call Centre Team, including applying the disciplinary processes and employee wellbeing initiatives.
  • CRM & Pipeline Management: Maintain Zoho CRM hygiene, perform regular data cleaning, and manage WhatsApp Business (Zoho Desk) data quality.
  • Quality Assurance: Conduct weekly call quality audits (1 per agent) and manage incident reporting for the sales department.
  • Operational Support: Manage phone lines (DSL Telecom), assist with route planning, identify cost-saving opportunities, and prepare weekly scorecards.
  • Commission & Reporting: Run commission calculations, facilitate weekly lead meetings, and ensure 100% accuracy in reporting.

Qualifications & Experience

  • Grade 12 / Matric certificate required; relevant tertiary qualification is desirable.
  • 3 to 5 years of experience in Call Centre leadership.
  • Strong proficiency in Zoho CRM is essential.
  • Excellent verbal and written communication skills in English and Afrikaans.
  • Valid driver's licence is preferred.

Ideal Candidate Profile

You are a strong leader with excellent organisational and analytical skills. You can motivate a team, manage multiple priorities, and drive performance through data and coaching. You thrive in a fast-paced environment and take ownership of team outcomes.

What We Offer

  • Competitive salary with performance-based incentives.
  • Opportunity to lead a high-performing team in the renewable energy sector.
  • Collaborative and supportive work environment.