Service Delivery Co-Ordinator
Department: Service and Maintenance
Location: Alternative Heat Head Office
What We Do:
We provide fully integrated renewable energy solutions, from design and installation through to long-term operation and maintenance, supporting public and commercial organisations across the UK and Ireland. By delivering Heat as a Service, we provide reliable, low-carbon heating infrastructure, offering a fully managed solution that supports our client's decarbonisation goals in transitioning to sustainable heating. We take genuine pride in the long-standing relationships we have built, working closely with our clients as trusted partners and continuing to support them on their journey towards net zero.
Role Overview:
The ideal candidate will have a background in accounts based administration, in working as part of a team. Collating and processing documents through to invoice stage.
The candidate will be responsible for coordinating the day-to-day operations of the service and maintenance team within the company. This role requires exceptional organizational, administrative, and communication skills to ensure smooth scheduling, customer service, and effective administration of service calls, maintenance tasks, and related processes.
This role is vital to maintaining the efficient operation of the company’s service and maintenance activities, providing a critical link between engineers, customers, and the overall business. The successful candidate will have a hands-on approach to service administration and thrive in a fast-paced, customer-focused environment
Job Title | Service Delivery Co-ordinator
Location | Banbridge, Head Office
Hours | Monday-Thursday 8am-5pm and Friday 8am-3pm
Salary | Competitive Depending on Experience
Responsible to | Service & Maintenance Manager
What You'll be Doing
The successful candidate will work closely with the Service and Maintenance Manager to schedule planned, remedial and reactive maintenance works, while monitoring ongoing jobs to ensure deadlines are met and client expectations are managed. Responsibilities will include checking engineers’ completed service reports daily to ensure accuracy and timely submission to clients, preparing and issuing quotations and invoices based on completed reports, producing weekly and monthly performance reports, and carrying out general administrative duties as required by management.